Design Thinking Application: The Form Revision in Public Administration

This study is related to the improvement of the recording system (file preparation) with the design thinking by saving time and cost without any data loss at Istanbul Metropolitan Municipality Gas Distribution Inc.’s (？GDA？). In the current system, 5142 attachments are prepared per year for 72 files, and this intensive workload caused the department members to be harsh against to each other and especially to the contractors when they are stressful to do their jobs. The number of attachments has been reduced from 5142 to 396 as a result of the implementation of the design thinking as innovation process. Our aim is to introduce this innovative system by solving this problem which affects work productivity and stress. In the process, we interviewed with our staff, managers, coordinators, contractors, engineers. Our remediation that we come up is to reorganize the forms. Thanks to this new solution, time and material saving reaches 576 days and 300,000 pages (94% down)