The Relationship Between Health Service Quality And Patient Satisfaction

The aim of the study is to find if there is relationship between patient satisfaction and health service quality in Anadoul hospital Kastamonu-Turkey. The satisfaction with any service is relative, varies from person to person and from age to else it is genus to another, as many factors, quality is the highest score in the Satisfaction and satisfaction is also the highest score in quality. A cross sectional was conducted by examine random sample of a Libyans families who lived in Kastamonu city- Turkey , they received a questionnaire , the main mass of the study was 85 ,the data collection tool in the study was questionnaire and the scale used for questionnaire was likert scale. The study showed that there is a strong relationship between service quality and patient satisfaction . the study suggested to carried out more detailed studies and using personal interview technic, the study found that the sample were unsatisfied about waiting time at doctor’s office so, it suggested to improve this aspect in the hospital