Impact of social and economic exchanges on hotel employees' job dedication and turnover intention

The primary aim of this research is to the effect of the perceptions of hotel employees’ social and economic exchange on their job dedication and turnover intention. It is also aimed to determine the effect of hotel employees’ turnover intention on their job dedication in this research. In this context, questionnaire form was applied in January-March 2018 with convenience sampling method and 401 valid questionnaire forms were obtained. The validity of the scales was determined by exploratory factor analysis and their reliability was determined by Cronbach alpha values. It was found out in consequence of testing the hypotheses that social exchange increased job dedication and reduced turnover intention; economic exchange only increased turnover intention; turnover intention reduced job dedication. In this context, it can be suggested that hotel managers make positive changes in perceived social exchange in order to increase their willingness to work, such as job dedication. Another suggestion is to hotel managers make the perceived social change positive to reduce unwanted feelings and thoughts, such as turnover intention