The
main purpose of this literature review is to understand the effectiveness and
impacts of Robotics Process Automation (RPA) on the practices of Project
Management (PM). For attaining the purposes of the research study, an extensive
literature review was conducted, which helped in gaining a theoretical understanding.
These findings were then justified with the help of current and relevant
secondary sources in the analysis section. The findings suggested that RPA is
quite advantageous for implementing in varied aspects of a business, especially
in the field of project management. However, it can pose several challenges,
which need to be taken into due consideration by the organizations during
execution such as the capabilities of the employees and the abilities of the
existing systems to incorporate automation, among others. It was ultimately
concluded that RPA is highly advantageous for project management teams but its
effective implementation is the key to success.
References
[1]
Taulli, T. (2020) The Robotic Process Automation Handbook. Springer, Berlin. https://doi.org/10.1007/978-1-4842-5729-6
[2]
Jovanovic, S.Z., Duric, J.S. and Sibalija, T.V. (2018) Robotic Process Automation: Overview and Opportunities. International Journal Advanced Quality, 46, 34-39.
[3]
Miers, D., Kerremans, M., Ray, S. and Tornbohm, C. (2019) Magic Quadrant for Robotic Process Automation Software.
[4]
Vanhanen, J. (2020) Automation of Financial Management Processes by Utilizing Robotic Process Automation: A Finnish Banking Case.
[5]
Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S.J., Ouyang, C. and Reijers, H.A. (2020) Robotic Process Automation: Contemporary Themes and Challenges. Computers in Industry, 115, Article ID: 103162. https://doi.org/10.1016/j.compind.2019.103162
[6]
Reddy, K.N., Harichandana, U., Alekhya, T. and Rajesh, S.M. (2019) A Study of Robotic Process Automation among Artificial Intelligence. International Journal of Scientific and Research Publications, 9, 392-397. https://doi.org/10.29322/IJSRP.9.02.2019.p8651
[7]
Sullivan, M., Simpson, W. and Li, W. (2021) The Role of Robotic Process Automation (RPA) in Logistics. In: Sullivan, M. and Kern, J., Eds., The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, Wiley, Hoboken, 61-78. https://doi.org/10.1002/9781119646495.ch5
[8]
Madakam, S., Holmukhe, R.M. and Jaiswal, D.K. (2019) The Future Digital Work Force: Robotic Process Automation (RPA). JISTEM-Journal of Information Systems and Technology Management, 16, e201916001. https://doi.org/10.4301/S1807-1775201916001
[9]
Penttinen, E., Kasslin, H. and Asatiani, A. (2018) How to Choose between Robotic Process Automation and Back-End System Automation? European Conference on Information Systems 2018, Portsmouth, 23-28 June 2018, 66.
[10]
Boobier, T. (2020) AI and the Future of Banking. John Wiley & Sons, Hoboken. https://doi.org/10.1002/9781119596165
[11]
Devarajan, Y. (2018) A Study of Robotic Process Automation Uses Cases Today for Tomorrow’s Business. International Journal of Computer Techniques, 5, 12-18.
[12]
Fernandez, D. and Aman, A. (2021) The Challenges of Implementing Robotic Process Automation in Global Business Services. International Journal of Business and Society, 22, 1269-1282. https://doi.org/10.33736/ijbs.4301.2021
[13]
Kedziora, D., Leivonen, A., Piotrowicz, W. and Oorni, A. (2021) Robotic Process Automation (RPA) Implementation Drivers: Evidence of Selected Nordic Companies. Issues in Information Systems, 22, 21-40.
[14]
Meironke, A. and Kuehnel, S, (2022) How to Measure RPA’s Benefits? A Review on Metrics, Indicators, and Evaluation Methods of RPA Benefit Assessment.
[15]
Sperka, R. and Halaska, M. (2022) The Performance Assessment Framework (PPAFR) for RPA Implementation in a Loan Application Process Using Process Mining. Information Systems and e-Business Management. https://doi.org/10.1007/s10257-022-00602-2
[16]
Huang, F. and Vasarhelyi, M.A. (2019) Applying Robotic Process Automation (RPA) in Auditing: A Framework. International Journal of Accounting Information Systems, 35, Article ID: 100433. https://doi.org/10.1016/j.accinf.2019.100433
[17]
Siderska, J. (2020) Robotic Process Automation—A Driver of Digital Transformation? Engineering Management in Production and Services, 12, 21-31. https://doi.org/10.2478/emj-2020-0009
[18]
Auth, G., Jokisch, O. and Dürk, C. (2019) Revisiting Automated Project Management in the Digital Age—A Survey of AI Approaches. Online Journal of Applied Knowledge Management (OJAKM), 7, 27-39. https://doi.org/10.36965/OJAKM.2019.7(1)27-39
[19]
Ruiz, R.C., Ramírez, A.J., Cuaresma, M.J.E. and Enríquez, J.G. (2022) Hybridizing Humans and Robots: An RPA Horizon Envisaged from the Trenches. Computers in Industry, 138, Article ID: 103615. https://doi.org/10.1016/j.compind.2022.103615
[20]
Shidaganti, G., Salil, S., Anand, P. and Jadhav, V. (2021) Robotic Process Automation with AI and OCR to Improve Business Process. 2021 IEEE 2nd International Conference on Electronics and Sustainable Communication Systems (ICESC), Coimbatore, 4-6 August 2021, 1612-1618. https://doi.org/10.1109/ICESC51422.2021.9532902
[21]
Ilieva, R., Ivanova, M., Peycheva, T. and Nikolov, Y. (2021) Modelling in Support of Decision Making in Business Intelligence. In: Azeved, A. and Santos, M.F., Eds., Integration Challenges for Analytics, Business Intelligence, and Data Mining, IGI Global, Hershey, 115-144. https://doi.org/10.4018/978-1-7998-5781-5.ch006
[22]
Proudfoot, D. (2020) Rethinking Turing’s Test and the Philosophical Implications. Minds and Machines, 30, 487-512. https://doi.org/10.1007/s11023-020-09534-7
[23]
You, Z. and Wu, C. (2019) A Framework for Data-Driven Informatization of the Construction Company. Advanced Engineering Informatics, 39, 269-277. https://doi.org/10.1016/j.aei.2019.02.002
[24]
Delen, D. and Ram, S. (2018) Research Challenges and Opportunities in Business Analytics. Journal of Business Analytics, 1, 2-12. https://doi.org/10.1080/2573234X.2018.1507324
[25]
Lavasani, M.S., Ardali, N.R., Sotudeh-Gharebagh, R., Zarghami, R., Abonyi, J. and Mostoufi, N. (2021) Big Data Analytics Opportunities for Applications in Process Engineering. Reviews in Chemical Engineering. https://doi.org/10.1515/revce-2020-0054
[26]
Martínez-Rojas, A., Barba, I. and Enríquez, J.G. (2020) Towards a Taxonomy of Cognitive RPA Components. In: Asatiani, A., et al., Eds., International Conference on Business Process Management, Springer, Cham, 161-175. https://doi.org/10.1007/978-3-030-58779-6_11
[27]
Galitsky, B. (2019) Developing Enterprise Chat Bots. Springer International Publishing, Berlin. https://doi.org/10.1007/978-3-030-04299-8
[28]
El Khatib, M., Al Falasi, H., Al Moosawi, M. and Shafi, S.B. (2021) The Role of Robotics in Mitigating Unknown-Unknown Risks: Case of COVID-19. Journal of Service Science and Management, 14, 1-11. https://doi.org/10.4236/jssm.2021.141001
[29]
El Khatib, M.M., Al-Nakeeb, A. and Ahmed, G. (2019) Integration of Cloud Computing with Artificial Intelligence and Its Impact on Telecom Sector—A Case Study. iBusiness, 11, 1-10. https://doi.org/10.4236/ib.2019.111001
[30]
El Khatib, M., Hamidi, S., Al Ameeri, I., Al Zaabi, H. and Al Marqab, R. (2022) Digital Disruption and Big Data in Healthcare-Opportunities and Challenges. ClinicoEconomics and Outcomes Research, 2022, 563-574. https://doi.org/10.2147/CEOR.S369553
[31]
Xu, X., Holgate, T., Coban, P. and García de Soto, B. (2022) Implementation of a Robotic System for Overhead Drilling Operations: A Case Study of the Jaibot in the UAE. International Journal of Automation & Digital Transformation, 1, 19-35. https://doi.org/10.54878/IJADT.100
[32]
Kazim, A. (2020) Enhancement of Government Services through Implementation of Robotic Process Automation—A Case Study in Dubai. The International Journal of Business Management and Technology, 4, 1-6.
[33]
Baranauskas, G. (2018) Changing Patterns in Process Management and Improvement: Using RPA and RDA in Non-Manufacturing Organizations. European Scientific Journal, 14, 251-264. https://doi.org/10.19044/esj.2018.v14n26p251
[34]
Haleem, A., Javaid, M., Singh, R.P., Rab, S. and Suman, R. (2021) Hyperautomation for the Enhancement of Automation in Industries. Sensors International, 2, Article ID: 100124. https://doi.org/10.1016/j.sintl.2021.100124
[35]
E-Fatima, K., Khandan, R., Hosseinian-Far, A., Sarwar, D. and Ahmed, H.F. (2022) Adoption and Influence of Robotic Process Automation in Beef Supply Chains. Logistics, 6, 48. https://doi.org/10.3390/logistics6030048
