This paper presents a requirement engineering for developing an e-coaching environment in the higher education sector. This research demonstrates that IT experts encounter challenges in establishing a system that matches a university’s expectations, as they are usually uncertain about its goals and system requirements. The paper illustrates a business goal-focused requirement induction technique, which encompasses demonstrating the business procedures through Business Process Modelling Notation (BPMN), assessing the university goals via the tree diagram, and drawing out the system requirements from the university objectives through UML state diagrams. A case study of supporting the development of a new IT course is used as a case study and applied using BPMN.
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