Integrating Knowledge Management Processes with Total Quality Management Principles in the Construction Industry: Meta Review, Gap Analysis and Scientometric Analysis
A crucial
component of creating a quality culture is knowledge management (KM), and well-known
quality frameworks frequently stress the significance of KM for total quality management
(TQM). In effect, KM and TQM are techniques that are closely related to the more
general idea of organizational development and performance. The goal of this review
is to investigate the relationship between KM and TQM and their impact on construction
project delivery. A systematic review of 25 articles from 2001-2022 was conducted.The Key stages in the review include clarification
of aims and objectives in the protocol, finding the relevant peer-reviewed journals,
collecting data, assessing study quality, synthesizing evidence and interpreting
findings. The findings of the study revealed that TQM has a synergistic role in
knowledge creation through documents and manuals that specify the principles and
action plans of TQM. On the other hand, there are major differences in how TQM and
KM are implemented across different industries. In the process of creating knowledge,
there was an effective and significant connection between leadership, employee empowerment,
customer focus, benchmarking, and information technology. While KM is based on creating
a culture that supports knowledge creation and sharing, TQM practices such as strategic
planning and human resource management have a positive impact on KM activities like
knowledge acquisition, distribution, and application. KM initiatives pursue individual
quality in knowledge sharing and creation. Knowledge acquisition processes can be
the subject of quality systems as knowledge dissemination can also be the subject
of quality culture. Further, 981 academic documents on the topic were retrieved
from Publish or Perish database within the period of 2000-2022. Afterward, co-occurrence
and network visualization analysis were carried out to look at the patterns of study
interconnections. As a result, relevant key words, network of terms co-occurrences
with 73 out of 4506 keywords, 1153 links, and total link strength of 2760 were revealed. The scientometric
analysis revealed a strong link between knowledge, total quality management, performance,
management process and approach. These keywords attracted more attention in literature during
the period.
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