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如何修复遭到破坏的信任？——信任修复的研究综述
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Abstract:
信任是良好人际关系的基础，然而当今社会个体信任度降低，日常交往中不乏违背信任的事件。违背发生后，如何实现有效的信任修复，避免陷入信任危机，是信任研究领域和应急管理实践的核心议题之一。本文概述了现有文献中信任修复的定义，并总结了信任修复背后的不同机制(即：归因机制、社会平衡机制和结构机制)。然后对信任修复过程进行了回顾，阐述了修复信任的不同阶段。今后研究应重视不同修复机制和修复策略的整合，从更广泛的路径和角度来探索信任修复，尝试结合现场研究和个案研究以提高结果的外部效度，考虑时间因素等对信任修复的影响。
Trust is the foundation of good interpersonal relationships, but in today’s society, the trust of indi-viduals is decreasing, and there are many incidents of trust-violating in daily interactions. How to achieve effective trust repair and avoid falling into trust crisis after a breach occurs is one of the core topics in the field of trust research and emergency management practice. This article provides an overview of the definition of trust repair in the existing literature and summarizes the different mechanisms (attribution mechanism, social equilibrium mechanism, and structural mechanism) behind trust repair. The trust repair process is then reviewed to illustrate the different stages of trust repair. Future research should pay attention to the integration of different repair mechanisms and repair strategies, explore trust repair from a wider range of paths and perspectives, try to com-bine field studies and case studies to improve the external validity of the results, and consider the impact of time factors on trust repair.
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