基于人因工程学的社区自助服务终端设计
Community Self-Service Terminal Design Based on Human Factors Engineering

目的：基于对社区自助服务终端的人机系统分析，并基于人机工程要素，从外部功能尺寸至人机系统界面进行改良设计，改善社区自助服务终端的使用体验。方法：根据资料调研，分析研究人与机器、人与环境、机器与环境之间的关系，对样本社区自助服务终端从相关尺寸、功能部件、用户界面、用户使用行为等方面进行人机工程学分析。结论：以人机工程学为理论指导，对现有产品的功能尺寸、相关功能部件、交互界面、视觉系统等做出改良，最终结合无障碍设计提出一个人机友好型的社区智慧自助服务终端的设计方案。
Purpose: Based on the human-machine system analysis of community self-service terminals, and based on the ergonomic elements, the design is improved from the external functional dimensions to the human-machine system interface, so as to improve the use experience of community self-service terminals. Methods: Based on the data research, analyze and study the relationship between human and machine, human and environment, and machine and environment, carry out ergonomics analysis on the sample community self-service terminals in terms of relevant dimensions, functional components, user interface, and user use behavior. Conclusion: Taking ergonomics as a theoretical guide, we make improvements to the functional size, relevant functional parts, interactive interface, visual system, etc. of the existing products, and finally put forward a human-machine friendly design scheme of community intelligent self-service terminal in combination with barrier-free design.