全部 标题 作者
关键词 摘要

OALib Journal期刊
ISSN: 2333-9721
费用:99美元

查看量下载量

相关文章

更多...

民宿游客体验对行为意向的影响机制研究——以阳朔为例
Study on the Influence Mechanism of Homestay Tourist Experience on Behavioral Intention—A Case Study of Yangshuo

DOI: 10.12677/mse.2024.132050, PP. 475-488

Keywords: 民宿旅游,游客体验,行为意向,满意度,SOR理论
Homestay Tourism
, Tourist Experience, Behavioral Intention, Satisfaction, SOR Theory

Full-Text   Cite this paper   Add to My Lib

Abstract:

本文以阳朔为研究案例地,将国外民宿游客体验量表引入中国情境,将感知价值与游客满意度作为中介变量,基于刺激–机体–响应理论构建了链式中介理论模型。基于309份有效问卷数据,利用多元回归方法检验了民宿游客体验整体及其子维度与游客行为意向的关系。研究发现:1) 民宿游客体验整体及子维度如物理和空间、社交互动、一致性、感知真实性和家的感觉对行为意向均有显著正向影响。2) 社交互动、感知真实性和一致性对感知价值有显著正向影响,民宿游客体验整体及子维度均对满意度有显著正向影响。3) 感知价值、游客满意度在民宿游客体验与行为意向之间起链式中介作用。本研究在理论上丰富了民宿研究的文献知识,扩展了SOR理论的引用范围,在实践中为民宿业的发展提供了依据和对策。
This study focuses on Yangshuo as a research case and adapts the foreign homestay tourist experience scale to the Chinese context. It incorporates perceived value and tourist satisfaction as mediating variables, constructing a chain mediation theory model based on the Stimuli-Organism- Response theory (SOR). Utilizing data from 309 valid questionnaires, this paper employs multiple regression analysis to examine the relationship between overall experience, its sub-dimensions, and tourist behavioral intention. The findings indicate that: 1) Overall and sub-dimensions of homestay tourist experience, such as physical and spatial, social interaction, consistency, perceived authenticity, and feeling of home significantly influence behavioral intention in a positive manner. 2) Social interaction, perceived authenticity, and consistency have a significantly positive impact on perceived value; moreover, both overall and sub-dimensions of homestay tourist experience have a significantly positive impact on tourist satisfaction. 3) Perceived value and tourist satisfaction play a sequential mediating role between homestay tourist experience and behavioral intention. This study enriches theoretically homestay research literature knowledge while expanding the citation scope of SOR theory. In practice, it provides the basis and countermeasures for the development of the homestay industry.

References

[1]  Joseph, P.B. and Gilmore, J.H. (1998) Welcome to the Experience Economy. Harvard Business Review, New York.
[2]  Janjua, Z.U.A., Krishnapillai, G. and Rahman, M. (2021) A Systematic Literature Review of Rural Ho-Mestays and Sustainability in Tourism. Sage Open, 11, 1-17.
https://doi.org/10.1177/21582440211007117
[3]  Lv, X., Liu, Y., Xu, S., et al. (2021) Welcoming Host, Cozy House? The Impact of Service Attitudeon Sensory Experience. International Journal of Hospitality Management, 95, Article ID: 102949.
https://doi.org/10.1016/j.ijhm.2021.102949
[4]  Gunasekaran, N. and Victor, A. (2012) Factors of Influence in Choosing Alternative Accommodation: A Study with Reference to Pondicherry, a Coastal Heritage Town. ProcediaSocial and Behavioral Sciences, 62, 1127-1132.
https://doi.org/10.1016/j.sbspro.2012.09.193
[5]  Aziz, N., Hassan, F. and Jaafar, M. (2014) Exploring Tourist Experiences in Kampung Beng Homestay Programme. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 3, 21-40.
https://doi.org/10.7603/s40930-014-0002-2
[6]  Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996) The Behavioral Consequences of Service Quality. Journal of Marketing, 60, 31-46.
https://doi.org/10.1177/002224299606000203
[7]  Chen, C.M., Chen, S.H. and Lee, H.T. (2013) Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen’s Bed and Breakfast Industry. Asia Pacific Journal of Tourism Research, 18, 262-287.
https://doi.org/10.1080/10941665.2011.647041
[8]  Chau, K.Y. and Zhao, Y. (2019) A Study on the Relationship among Perceived Value, Satisfaction and Behavior Intention on Homestay Guests. International Conference on Social Science & Humanities, Bali, 9 July 2019, 58-69.
[9]  Boulding, W., Kalra, A., Staelin, R. and Zeithaml, V.A. (1993) A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research, 30, 7-27.
https://doi.org/10.1177/002224379303000102
[10]  白凯, 马耀峰, 李天顺, 等. 西安入境旅游者认知和感知价值与行为意图[J]. 地理学报, 2010, 65(2): 244-255.
[11]  马天. 旅游体验质量与满意度: 内涵、关系与测量[J]. 旅游学刊, 2019, 34(11): 29-40.
[12]  Ha, J. and Jang, S.C.S. (2010) Perceived Values, Satisfaction, and Behavioral Intentions: The Role of Familiarity in Korean Restaurants. International Journal of Hospitality Management, 29, 2-13.
https://doi.org/10.1016/j.ijhm.2009.03.009
[13]  邹统钎. 中国乡村旅游发展模式研究——成都农家乐与北京民俗村的比较与对策分析[J]. 旅游学刊, 2005, 20(3): 63-68.
[14]  Lynch, P.A. (1994) Demand for Training by Bed and Breakfast Operators. International Journal of Contemporary Hospitality Management, 6, 25-31.
https://doi.org/10.1108/09596119410060892
[15]  Zhu, Y., Cheng, M., Wang, J., et al. (2019) The Construction of Home Feeling by Airbnb Guests in the Sharing Economy: A Semantics Perspective. Annals of Tourism Research, 75, 308-321.
https://doi.org/10.1016/j.annals.2018.12.013
[16]  Werthner, H. and Ricci, F. (2004) E-Commerce and Tourism. Communications of the ACM, 47, 101-105.
https://doi.org/10.1145/1035134.1035141
[17]  Fung So, K.K., Oh, H. and Min, S. (2018) Motivations and Constraints of Airbnb Consumer Findings from a Mixed-Methods Approach. Tourism Management, 67, 224-236.
[18]  Sweeney, J.C. and Soutar, G.N. (2001) Consumer Perceived Value: The Development of a Multiple Item Scale. Journal of Retailing, 77, 203-220.
https://doi.org/10.1016/S0022-4359(01)00041-0
[19]  Noypayak, W. (2009) Value Dimensions of Thailand as Perceived by U.K. Tourists. Ramkhamhaeng University International Journal, 3, 141-154.
[20]  Lee, C.K., Yoon, Y.S. and Lee, S.K. (2007) Investigating the Relationships among Perceived Value, Satisfaction, and Recommendations: The Case of the Korean DMZ. Tourism Management, 28, 204-214.
https://doi.org/10.1016/j.tourman.2005.12.017
[21]  ?abkar, V., Bren?i?, M.M. and Dmitrovi?, T. (2010) Modelling Perceived Quality, Visitor Satisfaction and Behavioural Intentions at the Destination Level. Tourism Management, 31, 537-546.
https://doi.org/10.1016/j.tourman.2009.06.005
[22]  Yoon, Y. and Uysal, M. (2003) An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model. Tourism Management, 26, 45-56.
[23]  Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1996) The Behavioral Consequences of Service Quality. Journal of Marketing, 60, 31-46.
https://doi.org/10.1177/002224299606000203
[24]  Mittal, V., Ross Jr., W.T. and Baldasare, P.M. (1998) The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions. Journal of Marketing, 62, 33-47.
https://doi.org/10.2307/1251801
[25]  Maslow, A.H. (1943) A Theory of Human Motivation. Psychological Review, 50, 370-396.
https://doi.org/10.1037/h0054346
[26]  Zhao, Z.F. and Li, Z.W. (2023) Destination Authenticity, Place Attachment and Loyalty: Evaluating Tourist Experiences at Traditional Villages. Current Issues in Tourism, 26, 3887-3902.
https://doi.org/10.1080/13683500.2022.2153012
[27]  Yi, X.L., Fu, X.X., So, K.K.F. and Zheng, C.H. (2023) Perceived Authenticity and Place Attachment: New Findings from Chinese World Heritage Sites. Journal of Hospitality & Tourism Research, 47, 800-826.
https://doi.org/10.1177/10963480211027629

Full-Text

comments powered by Disqus

Contact Us

service@oalib.com

QQ:3279437679

WhatsApp +8615387084133