Objective: To review, categorise, and synthesise findings from literature on health information technology (HIT) functionalities, HIT use, and the impact of HIT on hospital performance. Materials and Methods: We conducted a systematic integrative literature review based on a compre-hensive database search. To organise, categorise and synthesise the ex-isting literature, we adopted the affordance actualization theory. To align the literature with our research framework, we used four categories: 1) the functionalities of HIT and how these functionalities are measured; 2) use and immediate outcomes of HIT functionalities; 3) different perfor-mance indicators and how HIT functionalities affect them; and 4) what hospital characteristics influence the outcome of hospital performance. Results: Fifty-two studies were included. We identified four types of HIT. Only ten studies (19.2%) define the use of HIT by explicitly meas-uring the use rate of HIT. We identified five dimensions of hospital per-formance indicators. Every dimension showed mixed results; however, in general, HIT has a positive impact on mortality and patient readmis-sions. We found several hospital characteristics that may affect the rela-tionship between HIT and hospital-level outcomes. Discussion: Further efforts should focus on embedded research on HIT functionalities, use and effects of HIT implementations with more performance indicators and adjusted for hospital characteristics. Conclusion: The proposed framework could help hospitals and researchers make decisions regard-ing the functionalities, use and effects of HIT implementation in hospi-tals. Given our research outcomes, we suggest future research opportuni-ties to improve understanding of how HIT affects hospital performance.
References
[1]
Angst, C.M., Devaraj, S. and D’Arcy, J. (2012) Dual Role of IT-Assisted Communication in Patient Care: A Validated Structure-Process-Outcome Framework. Journal of Management Information Systems,29, 257-292. https://doi.org/10.2753/MIS0742-1222290209
[2]
Bardhan, I.R. and Thouin, M.F. (2013) Health Information Technology and Its Impact on the Quality and Cost of Healthcare Delivery. Decision Support Systems,55, 438-449. https://doi.org/10.1016/j.dss.2012.10.003
[3]
Karahanna, E., Chen, A., Liu, Q.B. and Serrano, C. (2019) Capitalizing on Health Information Technology to Enable Advantage in U.S. Hospitals. MIS Quarterly, 43, 113-140. https://doi.org/10.25300/MISQ/2019/12743
[4]
Selck, F.W. and Decker, S.L. (2016) Health Information Technology Adoption in the Emergency Department. Health Services Research,51, 32-47. https://doi.org/10.1111/1475-6773.12307
[5]
Mishra, A.N., Tao, Y., Keil, M. and Oh, J.-H. (2022) Functional IT Complementarity and Hospital Performance in the United States: A Longitudinal Investigation. Information Systems Research,33, 55-75. https://doi.org/10.1287/isre.2021.1064
[6]
Sharma, L., Chandrasekaran, A., Boyer, K.K. and McDermott, C.M. (2016) The Impact of Health Information Technology Bundles on Hospital Performance: An Econometric Study. Journal of Operations Management,41, 25-41. https://doi.org/10.1016/j.jom.2015.10.001
[7]
Lin, Y.-K., Lin, M. and Chen, H. (2019) Do Electronic Health Records Affect Quality of Care? Evidence from the HITECH Act. Information Systems Research, 30, 306-318. https://doi.org/10.1287/isre.2018.0813
[8]
Barr, V.J., Robinson, S., Marin-Link, B., et al. (2003) The Expanded Chronic Care Model: An Integration of Concepts and Strategies from Population Health Promotion and the Chronic Care Model. Healthcare Quarterly, 7, 73-82. https://doi.org/10.12927/hcq.2003.16763
[9]
Agarwal, R., Gao, G., DesRoches, C. and Jha, A.K. (2010) Research Commentary—The Digital Transformation of Healthcare: Current Status and the Road Ahead. Information Systems Research,21, 796-809. https://doi.org/10.1287/isre.1100.0327
[10]
Strong, D.M., Volkoff, O., Johnson, S.A., et al. (2014) A Theory of Organization-EHR Affordance Actualization. Journal of the Association for Information Systems, 15, 53-85. https://doi.org/10.17705/1jais.00353
[11]
Jiang, J. and Cameron, A.-F. (2020) IT-Enabled Self-Monitoring for Chronic Disease Self-Management: An Interdisciplinary Review. MIS Quarterly,44, 451-508. https://doi.org/10.25300/MISQ/2020/15108
[12]
Webster, J. and Watson, R.T. (2002) Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly, 26, xiii-xxiii.
[13]
Torraco, R.J. (2016) Writing Integrative Literature Reviews: Using the Past and Present to Explore the Future. Human Resource Development Review,15, 404-428. https://doi.org/10.1177/1534484316671606
[14]
Chong, A.Y.L., Blut, M. and Zheng, S. (2022) Factors Influencing the Acceptance of Healthcare Information Technologies: A Meta-Analysis. Information & Management,59, Article 103604. https://doi.org/10.1016/j.im.2022.103604
[15]
Wani, D. and Malhotra, M. (2018) Does the Meaningful Use of Electronic Health Records Improve Patient Outcomes? Journal of Operations Management,60, 1-18. https://doi.org/10.1016/j.jom.2018.06.003
[16]
Liang, C., Gu, D., Tao, F., Jain, H.K., Zhao, Y. and Ding, B. (2017) Influence of Mechanism of Patient-Accessible Hospital Information System Implementation on Doctor-Patient Relationships: A Service Fairness Perspective. Information & Management,54, 57-72. https://doi.org/10.1016/j.im.2016.03.010
[17]
Sharma, L., Queenan, C. and Ozturk, O. (2019) The Impact of Information Technology and Communication on Medical Malpractice Lawsuits. Production and Operations Management,28, 2552-2572. https://doi.org/10.1111/poms.13063
[18]
Gibson, J.J. (2014) The Ecological Approach to Visual Perception: Classic Edition. Psychology Press, New York. https://doi.org/10.4324/9781315740218
[19]
Grossi, A., Hoxhaj, I., Gabutti, I., et al. (2021) Hospital Contextual Factors Affecting the Implementation of Health Technologies: A Systematic Review. BMC Health Services Research, 21, Article No. 407. https://doi.org/10.1186/s12913-021-06423-2
[20]
Kose, I., Rayner, J., Birinci, S., et al. (2020) Adoption Rates of Electronic Health Records in Turkish Hospitals and the Relation with Hospital Sizes. BMC Health Services Research,20, Article No. 967. https://doi.org/10.1186/s12913-020-05767-5
[21]
Menon, N.M. and Kohli, R. (2013) Blunting Damocles’ Sword: A Longitudinal Model of Healthcare IT Impact on Malpractice Insurance Premium and Quality of Patient Care. Information Systems Research, 24, 918-932. https://doi.org/10.1287/isre.2013.0484
[22]
Yuan, N., Dudley, R.A., Boscardin, W.J. and Lin, G.A. (2019) Electronic Health Records Systems and Hospital Clinical Performance: A Study of Nationwide Hospital Data. Journal of the American Medical Informatics Association,26, 999-1009. https://doi.org/10.1093/jamia/ocz092
[23]
Sebetci, Ö. (2018) Enhancing End-User Satisfaction through Technology Compatibility: An Assessment on Health Information System. Health Policy and Technology, 7, 265-274. https://doi.org/10.1016/j.hlpt.2018.06.001
[24]
Metallo, C., Agrifoglio, R., Lepore, L. and Landriani, L. (2022) Explaing Users’ Technology Acceptance through National Cultural Values in the Hospital Context. BMC Health Services Research,22, Article No. 84. https://doi.org/10.1186/s12913-022-07488-3
[25]
Hossain, A., Quaresma, R. and Rahman, H. (2019) Investigating Factors Influencing the Physicians’ Adoption of Electronic Health Record (EHR) in Healthcare System of Bangladesh: An Empirical Study. International Journal of Information Management,44, 76-87. https://doi.org/10.1016/j.ijinfomgt.2018.09.016
[26]
Takian, A., Sheikh, A. and Barber, N. (2012) We Are Bitter, but We Are Better Off: Case Study of the Implementation of an Electronic Health Record System into a Mental Health Hospital in England. BMC Health Services Research, 12, Article No. 484. https://doi.org/10.1186/1472-6963-12-484
[27]
Wu, J.-H., Kao, H.-Y. and Sambamurthy, V. (2016) The Integration Effort and E-Health Compatibility Effect and the Mediating Role of E-Health Synergy on Hospital Performance. International Journal of Information Management, 36, 1288-1300. https://doi.org/10.1016/j.ijinfomgt.2016.09.002
[28]
Lammers, E.J., McLaughlin, C.G. and Barna, M. (2016) Physician EHR Adoption and Potentially Preventable Hospital Admissions among Medicare Beneficiaries: Panel Data Evidence, 2010-2013. Health Services Research,51, 2056-2075. https://doi.org/10.1111/1475-6773.12586
[29]
Furukawa, M.F., Raghu, T.S. and Shao, B.B. (2010) Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from California Hospitals, 1998-2007. Health Services Research, 45, 941-962. https://doi.org/10.1111/j.1475-6773.2010.01110.x
[30]
Pai, D.R., Rajan, B. and Chakraborty, S. (2022) Do EHR and HIE Deliver on Their Promise? Analysis of Pennsylvania Acute Care Hospitals. International Journal of Production Economics, 245, Article 108398. https://doi.org/10.1016/j.ijpe.2021.108398
[31]
Thirukumaran, C.P., Dolan, J.G., Webster, P.R., Panzer, R.J. and Friedman, B. (2015) The Impact of Electronic Health Record Implementation and Use on Performance of the Surgical Care Improvement Project Measures. Health Services Research. 50, 273-289. https://doi.org/10.1111/1475-6773.12191
[32]
Buckman, J.R., Woutersen, T. and Hashim, M.J. (2022) Avoidable Mortality: The Mediating Role of Communication in Health IT. Decision Support Systems,157, Article 113764. https://doi.org/10.1016/j.dss.2022.113764
[33]
Cresswell, K.M., Bates, D.W., Williams, R., et al. (2014) Evaluation of Medium-Term Consequences of Implementing Commercial Computerized Physician Order Entry and Clinical Decision Support Prescribing Systems in Two ‘Early Adopter’ Hospitals. Journal of the American Medical Informatics Association,21, e194-e202. https://doi.org/10.1136/amiajnl-2013-002252
[34]
Daniel, O.U. (2018) Effects of Health Information Technology and Health Information Exchanges on Readmissions and Length of Stay. Health Policy and Technology,7, 281-286. https://doi.org/10.1016/j.hlpt.2018.05.003
[35]
Oh, J.-H., Zheng, Z. and Bardhan, I.R. (2018) Sooner or Later? Health Information Technology, Length of Stay, and Readmission Risk. Production and Operations Management,27, 2038-2053. https://doi.org/10.1111/poms.12748
[36]
Setia, P., Menon, N. and Srinivasan, S.S. (2020) EHR Application Portfolio and Hospital Performance: Effects across Hospitals with Varying Administrative Scale and Clinical Complexity. Information & Management,57, Article 103383. https://doi.org/10.1016/j.im.2020.103383
[37]
Zlabek, J.A., Wickus, J.W. and Mathiason, M.A. (2011) Early Cost and Safety Benefits of an Inpatient Electronic Health Record. Journal of the American Medical Informatics Association, 18, 169-172. https://doi.org/10.1136/jamia.2010.007229
[38]
Knepper, M.M., Castillo, E.M., Chan, T.C. and Guss, D.A. (2018) The Effect of Access to Electronic Health Records on Throughput Efficiency and Imaging Utilization in the Emergency Department. Health Services Research, 53, 787-802. https://doi.org/10.1111/1475-6773.12695
[39]
Huerta, T.R., Thompson, M.A., Ford, E.W. and Ford, W.F. (2013) Electronic Health Record Implementation and Hospitals’ Total Factor Productivity. Decision Support Systems, 55, 450-458. https://doi.org/10.1016/j.dss.2012.10.004
[40]
Lee, J. and Lee, J. (2018) Can Information Technology Help Hospital Employees to Reduce Costs? Health Policy and Technology, 7, 275-280. https://doi.org/10.1016/j.hlpt.2018.03.006
[41]
Das, S., Yaylacicegi, U. and Menon, N.M. (2011) The Effect of Information Technology Investments in Healthcare: A Longitudinal Study of Its Lag, Duration, and Economic Value. IEEE Transactions on Engineering Management,58, 124-140. https://doi.org/10.1109/TEM.2010.2048906
[42]
Adler-Milstein, J., Everson, J. and Lee, S.Y. (2015) EHR Adoption and Hospital Performance: Time-Related Effects. Health Services Research,50, 1751-1771. https://doi.org/10.1111/1475-6773.12406
[43]
Caldeira, M., Serrano, A., Quaresma, R., Pedron, C. and Romão, M. (2012) Information and Communication Technology Adoption for Business Benefits: A Case Analysis of an Integrated Paperless System. International Journal of Information Management,32, 196-202. https://doi.org/10.1016/j.ijinfomgt.2011.12.005
[44]
Qi, K. and Han, S. (2020) Does IT Improve Revenue Management in Hospitals? Journal of the Association for Information Systems,21, 1486-1506. https://doi.org/10.17705/1jais.00644
[45]
Schopf, T.R., Nedrebø, B., Hufthammer, K.O., Daphu, I.K. and Lærum, H. (2019) How Well Is the Electronic Health Record Supporting the Clinical Tasks of Hospital Physicians? A Survey of Physicians at Three Norwegian Hospitals. BMC Health Services Research,19, Article No. 934. https://doi.org/10.1186/s12913-019-4763-0
[46]
Meyerhoefer, C.D., Sherer, S.A., Deily, M.E., et al. (2018) Provider and Patient Satisfaction with the Integration of Ambulatory and Hospital EHR Systems. Journal of the American Medical Informatics Association,25, 1054-1063. https://doi.org/10.1093/jamia/ocy048
[47]
Chang, I.C., Li, Y.-C., Wu, T.-Y. and Yen, D.C. (2012) Electronic Medical Record Quality and Its Impact on User Satisfaction—Healthcare Providers’ Point of View. Government Information Quarterly, 29, 235-242. https://doi.org/10.1016/j.giq.2011.07.006
[48]
Sykes, T.A., Venkatesh, V. and Rai, A. (2011) Explaining Physicians’ Use of EMR Systems and Performance in the Shakedown Phase. Journal of the American Medical Informatics Association, 18, 125-130. https://doi.org/10.1136/jamia.2010.009316
[49]
Gardner, J.W., Boyer, K.K. and Gray, J.V. (2015) Operational and Strategic Information Processing: Complementing Healthcare IT Infrastructure. Journal of Operations Management, 33-34, 123-139. https://doi.org/10.1016/j.jom.2014.11.003
[50]
Leslie, M., Paradis, E., Gropper, M.A., Kitto, S., Reeves, S. and Pronovost, P. (2017) An Ethnographic Study of Health Information Technology Use in Three Intensive Care Units. Health Services Research,52, 1330-1348. https://doi.org/10.1111/1475-6773.12466
[51]
Appari, A., Johnson, M.E. and Anthony, D.L. (2013) Meaningful Use of Electronic Health Record Systems and Process Quality of Care: Evidence from a Panel Data Analysis of U.S. Acute-Care Hospitals. Health Services Research, 48, 354-375. https://doi.org/10.1111/j.1475-6773.2012.01448.x
[52]
Ahmadi, H., Shahmoradi, L., Sadoughi, F., et al. (2018) A Narrative Literature Review on the Impact of Organizational Context Perspective on Innovative Health Technology Adoption. Journal of Soft Computing and Decision Support Systems,5, 1-12.
[53]
Apathy, N.C., Holmgren, A.J. and Adler-Milstein, J. (2021) A Decade Post-HITECH: Critical Access Hospitals Have Electronic Health Records but Struggle to Keep Up with Other Advanced Functions. Journal of the American Medical Informatics Association, 28, 1947-1954. https://doi.org/10.1093/jamia/ocab102
[54]
Boonstra, A., Versluis, A. and Vos, J.F. (2014) Implementing Electronic Health Records in Hospitals: A Systematic Literature Review. BMC Health Services Research, 14, Article 370. https://doi.org/10.1186/1472-6963-14-370
[55]
Lepore, L., Metallo, C., Schiavone, F. and Landriani, L. (2018) Cultural Orientations and Information Systems Success in Public and Private Hospitals: Preliminary Evidences from Italy. BMC Health Services Research, 18, Article 554. https://doi.org/10.1186/s12913-018-3349-6
[56]
Meeks, D.W., Takian, A., Sittig, D.F., Singh, H. and Barber, N. (2014) Exploring the Sociotechnical Intersection of Patient Safety and Electronic Health Record Implementation. Journal of the American Medical Informatics Association, 21, e28-e34. https://doi.org/10.1136/amiajnl-2013-001762
[57]
Nakamura, M.M., Harper, M.B., Castro, A.V., Yu Jr., F.B. and Jha, A.K. (2015) Impact of the Meaningful Use Incentive Program on Electronic Health Record Adoption by US Children’s Hospitals. Journal of the American Medical Informatics Association, 22, 390-398. https://doi.org/10.1093/jamia/ocu045
[58]
Turan, A.H. and Palvia, P.C. (2014) Critical Information Technology Issues in Turkish Healthcare. Information & Management, 51, 57-68. https://doi.org/10.1016/j.im.2013.09.007
[59]
Wilms, M.C., Mbembela, O., Prytherch, H., Hellmold, P. and Kuelker, R. (2014) An In-Depth, Exploratory Assessment of the Implementation of the National Health Information System at a District Level Hospital in Tanzania. BMC Health Services Research, 14, Article No. 91. https://doi.org/10.1186/1472-6963-14-91