Klantgestuurd voorraadbeleid en empowerment. Over Te Woon en andere initiatieven van woningcorporaties

Central to this dissertation are client driven housing management from housing associations in The Netherlands and the empowerment effects this management has on its tenants. The central issue includes what client driven housing management is (definition), in which ways this can be devised, what the envisioned effects are and which effects this management successfully accomplishes. These are answered by means of seven sub questions. The focal point of this research shifts from an exploration of all the initiatives that can be found in client driven housing management, to the empowerment effect for its tenants of ‘Te Woon’ as one of these initiatives. In this summary the answers to the seven sub questions are briefly given. What is client driven housing management (1) is answered by means of a literature study. In this dissertation client driven housing management is defined as “the management which actively involves the tenants in policy formulation and policy implementation concerning the housing quality, price and/or property rights of dwellings”. This definition includes initiatives ranging from kitchen improvement programmes offering a choice of designs, to programme formulation to improve neighbourhood quality. ‘Te Woon’ (also known as ‘the clients’ choice programme’) is included in this definition since it gives the tenants the opportunity to own a home and have control over the home. This has effect on the composition and quality of the (social) housing stock. Contrary to normal sales programmes, Te Woon offers the tenants to purchase a dwelling with a discount and offers them a shared risk (by splitting profit or loss at the moment of re-sale between housing association and owner). Moreover, the housing association is obliged to re-buy the home at the moment the tenant offers it. In this way the dwelling always re-enters the housing associations’ portfolio and doesn’t get lost from the social housing stock. How can client driven housing management initiatives be ordered and valuated (2) is answered by using different approaches to management and tenant influence devised from literature. Housing associations in the Netherlands are limited in their actions and operations by law (amongst others the BBSH). The law prescribes certain main tasks to housing associations and several policy domains have been used to determine the policy subjects that can be addressed. The influence the tenants can have on these subjects can be valuated by using the ladder of citizen participation. The ladder illustrates the grade to which the tenant has actually a say in