Cambios en la gestión institucional en universidades, a partir de la implementación del sistema nacional de aseguramiento de la calidad: la experiencia Chilena

Changes in institutional management in universities since theimplementation of a quality assurance national system: the Chileanexperience1María José Lemaitre, Mario Maturana, Elisa Zenteno,Andrea Alvarado2ABSTRACTThe gradual implementation of a National System of Quality Assurance in Higher Education and, overall, the institutional accreditation processes, have produced some impacts in institutional management in our country. These changes are especially evident in quality assurance management in terms of creation and adaptation of organic structures, mechanisms, use and analysis of information inputs, good practices and, in general, a better participation of relevant actors. This research is aimed to identify such impacts, detailing changes and good practices, in order to try to improve the management of tertiary education institutions.Keywords: higher education quality, quality assurance, management of higher education quality.1 Este estudio contó con apoyo financiero del Consejo Nacional de Educación (CNED).2 Centro Universitario de Desarrollo, CINDA. Santiago, Chile. Contacto: mjlemaitre@cinda.cl